Using Conversational AI For Smart Routing
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred…
A Guide to Using Automated Answering Systems
Are you looking to improve customer experience at your contact centre? Or perhaps you want to better…
A Guide to Mobile Technology for Small Business Owners
The rise of mobile technology has had a significant impact on the way businesses across every industry…
10 Best Online Collaboration Tools to Triple Team Productivity
In this article, we’ll cover: While there might still be some people who don’t rely on the…
The Online Course Industry Outlook (and a Bit of History)
Virtual learning was a thing long before the online world even existed. Colleges and universities provided distance…
Top 50 UK Franchise Opportunities to Buy & Own This Year
Buying a franchise is often viewed as a shortcut to owning a business. Traditional ownership means taking…
What is Business Collaboration? Types, Benefits & 3 Ideas To Grow
In this article, we’ll cover: With more and more of us working remotely, business collaboration is a…
4 tips for resource management across teams
When it comes to balancing acts, project managers are right up there with trapeze artists. A project…
10 Best Messaging Apps and How to Choose the Right One for You
Messaging apps are an integral part of our lives. They’ve become yet more pervasive during global lockdowns,…
What Can We Expect From the Hybrid Workplace?
It seemed like it was just weeks into the pandemic when people were already questioning the future…
What is Enterprise Collaboration? Benefits & Best Practices With RingCentral
The modern digital workplace has come a long way since its early intranet beginnings. Today, intelligent communication…
10 Tips on Creating Webinars People Will Want to Watch
Webinars have always been a content tool well recognised by companies for their usefulness. But because…
What is Customer Care? The Ultimate Guide
In this article, we’ll cover: Customer care is taking care of your customer. End of the article,…
6 Ways to Deliver Excellent Customer Service
If you want to build a great company, you must put your customers and their requirements at…
Reflecting on Diversity, Equality and Inclusion
Here we are in July. That means we are at the half-year mark already, six months of…
9 Common Pitfalls of Hybrid-Remote Work and How to Avoid Them
Image Source The past year has massively affected the way we work. We’ve been focusing on navigating…
10 Customer Courtesy Tips For Your Call Centre Agents
No businesses want to start off on the wrong foot with their customers. Call centre agents being…
How To Run Effective Virtual Meetings
The elephant in the room when it comes to communications: While meetings can be critical to business…