The main purpose is to take full responsibility of Configuration Management / Troubleshooting & Problem Analysis / Technical Discussions / Self Initiator to Mentor peers for Competence Development / Process understanding and awareness / Audits awareness and follow ups / handling emergencies and trouble tickets activities related to Transmission Network!

  • We believe in trust – we trust each other to do the right things!
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity – trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane.
  • We truly believe in happiness; we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

You will

  • Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. ​
  • Operation and troubleshooting of multivendor telecommunication equipment’s like NEC, SIAE, Tellabs, ATN, CX600, SOEM
  • Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
  • Focused on improvement of automated recovery.
  • Escalation support for Service surveillance and Field service.
  • Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

To be successful in the role you must have

  • Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
  • Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
    Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
  • KPI Analysis
  • Analytical and synthesis capabilities
  • Solid knowledge of operation and troubleshooting of Transmission (MW) with multivendor telecommunication equipment’s like NEC, SIAE, Tellabs, ATN, CX600, SOEM
  • Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
  • Basic understanding and working knowledge of Scripting
  • Core and access network performance / configuration parameters and their interpretation and usage.

Experience: 1-2 years

Location: Bengaluru

Company: Ericsson

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