As many as half of the Poles surveyed saw an increase in demand for telecommunications services during the pandemic – according to UKE latest study, showing how individual customers used telecommunications services in 2020 and how they assess their quality. Find out more about Poland roaming users below.

Users of roaming services at Polish mobile operators declined in 2020, according to a study from the national telecommunications regulator UKE. Only 17 percent of Polish mobile subscribers used roaming services in 2020, down from 30 percent a year earlier.

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During the pandemic in 2020, the most frequently used services were voice calls and instant messaging – they were indicated by every second respondent. Almost every third person also mentioned social networks, SMS messages and – slightly less frequently – online shopping.

Last year, the quality of telecommunications services was particularly important – every fourth Pole surveyed in 2020 worked remotely, of which almost half was incomplete (up to 10 working days per month). The quality of telecommunications services during remote work is usually assessed positively.

However, it is different with online learning: 23% of people used it. respondents and every fifth negatively assess the quality of telecommunications services during e-learning. The most common problems faced by online learners were technical issues with applications and internet disruptions, both for half of them.

What else does the study show? As much as 92 percent. of respondents using a mobile phone use the Internet on the phone. Of these, more than half of the respondents use the Internet as a post-paid subscription. 80 percent uses instant messaging on the phone, and Messenger is the most frequently chosen application.

However, the most popular type of Internet access is fixed-line access, which is used by n early two thirds of respondents. poland roaming users

The vast majority of Poles know the concept of the 5G network. Only 13 percent. of the respondents claim that they have not encountered this concept before. People using mobile telephony in most cases are satisfied with the parameters of the network they use so far.

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