In the past few days, the people of Texas have shown inspiring levels of courage and hope in the face of dire circumstances. Like you, we continue to watch closely for updates from the Electric Reliability Council of Texas (ERCOT) and local Transmission and Distribution Service Providers (TDSP) as the grid becomes more stable and power is restored to more areas.
As we begin to recover from what has shaken Texas over the past few days, we’re committed to providing you with information and support as we navigate the aftermath of this winter storm together.
We’re here for the long haul.
When you sign up for electricity with us, you choose how the electricity you buy is generated, but not how it is delivered. Your local TDSP owns and maintains the poles and wires that deliver electricity to your home. They are also the ones who handle meter issues and restore service outages.
While many Texans have had power restored, there are still some without it. If you’re still experiencing an outage, you can report and track current outages by contacting your local TDSP.
You may have seen media reports in recent days about the staggering costs of electricity. Rest assured, we will continue to serve and honor our existing prices and contracts. Our doors are open, and we aren’t at risk of going out of business or having any of our customers rolled onto a Provider of Last Resort (POLR).
When your local TDSP is able to restore power to your home, we’ll be right there with you for the long haul.
The usage on your account may be estimated.
For our Texas customers who are seeing electricity usage on their accounts despite having no power, we apologize for any confusion. The usage you’re seeing on your account could be estimated due to the inability to communicate with your smart meter. Once communication with your meter is restored, your local utility will work to replace your estimated reads with actual reads. Please rest assured, you will only be billed for actual usage when your smart meter data becomes available.
Your water may be impacted.
Most of Texas has been advised to go under a boil advisory due to low water pressure. If you have running water, please boil it for three minutes before cooking with it or drinking it. If you don’t have a way to boil water, use bottled water for consumption.
While it looks like the worst of the weather is behind us, many areas across the state are still experiencing freezing temperatures. In order to prevent damage to your pipes while the weather persists, make sure to keep all exposed pipes wrapped, turn off the water supply to your home and open all of your taps to completely drain your pipes. Fill a bathtub or other vessels with water before you turn off your supply, so you have water to boil and to use for the toilet.
If you’re in an area where temperatures are above freezing, you’re asked to stop maintaining a drip or a stream in your faucets and to conserve water as much as possible. Make sure to check your home for leaks or other pipe damage before you turn the water back on. If you find a leak, shut the water off immediately.
If you’re having trouble with your bill, we can help.
This winter storm has placed some unexpected financial hardships on many Texans. If you feel like the extra strain has put you at risk of being unable to pay your electricity bill, contact us as soon as you can to discuss potential payment options.
Try these safety and recovery tips.
For those customers who do have power, we’re asking that you consider your fellow Texans who are still without. By following a few conservation and safety tips, we can all lessen the load on the grid and help more of our neighbors get their power back.
- Once you regain power, gradually plug in and turn on only essentials to lower your impact on the electric grid.
- Avoid using all large appliances, including washing machines and dishwashers.
- Refrain from charging multiple devices at one time.
- As your home starts warming up, any cracked pipes could flood your home. Turn water off at the main valve, which is usually located under a lid by your curb.
- Discard perishable food that has been exposed to temperatures 40 degrees or higher for two hours or more.
- Certain medications need to be kept cold. If you lost power, contact your doctor or consult with your pharmacist before taking them.
- If you don’t have power yet, report your outage to your TDSP. Also, prevent carbon monoxide poisoning by only using generators, charcoal grills and fossil fuels outdoors in a well-ventilated area.
- If you’re still experiencing below freezing temperatures, avoid walking and driving on ice.
- Check for and seal any air leaks around doors and windows to reduce the amount of energy it takes your HVAC system to keep you comfortable.
- Scale back some of your water heater’s energy usage by turning its thermometer down to 120 degrees.
For shelters, warming centers or community assistance programs, call 311 (Houston residents) or 211 (elsewhere in Texas). For more tips, visit our energy-saving tips page.
There’s still support.
Texas, as we begin to recover from recent extreme temperatures, we want you to know that we’re committed to your well-being. We’ll do everything in our power to keep you up to date and current as information unfolds. You can contact us with any questions and concerns you may have. And remember, we’re committed to you.
For lighting, electrical, signage, and technology solutions that allow you to do more call Sverige Energy today at +4(670) 4122522.